Recovering an Old Account
If you've lost access to your Downtown Gangstaz account due to changing devices, uninstalling the app, or a factory reset, don’t worry. Your progress can be recovered as long as your account was linked to either Facebook or Google (Gmail).
Here’s how to recover your account:
Reinstall the game from the Google Play Store or Apple App Store.
Open the app and go through the tutorial (if prompted).
Tap the Settings ⚙️ icon on the home screen.
Select "Login with Facebook" or "Login with Gmail" depending on which one you had previously linked.
Your old progress will automatically load if the account is found.
⚠️ If you hadn’t linked your account earlier, recovery may not be possible. In such cases, reach out to our support team via the Help & Support section with as many details as possible (previous player name, level, gang name, purchase receipts, etc.).
Linking via Facebook or Gmail
Linking your game account to a platform like Facebook or Gmail is highly recommended to protect your progress. Here’s how:
Tap the Settings ⚙️ icon on the home screen.
Select “Link Account”.
Choose either Facebook or Gmail (Google Sign-In).
Grant necessary permissions and you're done.
Linking your account ensures:
You can recover progress on any device.
You can connect and find Mob members easily.
You won’t lose your purchases or achievements.
You can only link one account per platform at a time, so choose wisely. Once linked, your data is saved securely to the cloud.